• Virtual Delivery of this Course is Available
People at every level and in practically every role in today’s organizations are required to focus on customer delight, and bring innovation and continuous improvement into their work. This is a hard challenge and one that requires either building new muscles or limbering up muscles we may not use often. This highly experiential set of learning outcomes equips participants with new knowledge, tools and techniques to implement immediately. The ICAgile Certified Professional in Business Agility Foundations (ICP-BAF) is intended to jump-start the organizational and individual transformation toward a more responsive, value-driven reality.
Learning Topics - 21hrs
Session 1
THE FUTURE OF BUSINESS
» Business agility: drivers and criticality
» Business agility: values, principles and dimensions
» Case for change: empowering teams
» Case for change: customer value and continuous learning
» Developing a growth mindset
Session 2
MAKING INTELLIGENT DECISIONS
» Blind spots, mental models, patterns and sense making
Session 3
DILEMMAS, POLARITIES
AND PARADOXES
» Relationship between complexity and business agility
» Recognizing and managing dilemmas, paradoxes and
polarities
» Complex dynamics of change, polarities, systemic problems
and disruptive threats
Session 4
ENVISIONING THE FUTURE
» Compelling vision and clarity of purpose
» Focusing on the big picture and emerging future as an Agile
business
» Understanding customers, stakeholders, business and emerging
markets
Session 5
EXPERIMENTS AND VALUE
» Ask vs. Tell: high-performance questions
» Making value visible
» Experimenting and hypothesis testing
Session 6
ITERATIVE FRAMEWORKS
» Lean systems thinking
» Lean startup and canvases
» Design Thinking approaches
» Kanban values and systems
» Iterative framework and sampling of practices
Session 7
ACTION PLANS
» Creating space for optimal engagement and value creation
» Action plans and tools to accelerate business agility
» Continually reinventing
» Measures of success